Customer Services Associate (No Outbound Calls)

Job Description

Join Foundever as a Customer Services Associate specializing in inbound calls. As part of our experienced team, you will handle customer service queries, provide technical support, and explore warranty options. We prioritize employee development and offer paid training to enhance your skills.

Responsibilities

• Handle inbound service calls efficiently and professionally.
• Drive customer satisfaction through voice, chat, and email communication channels.
• Navigate various systems and tools to assist customers effectively.
• Engage in ongoing training and skill enhancement programs.

Qualifications

• Reside within 50 miles of Morristown, TN.
• Strong communication skills and ability to multitask.
• Problem-solving capability and positive attitude.
• Desire to advance your career in a stable environment.
• Ability to work both independently and within a team.
• Minimum age of 18 and high school diploma or equivalent.
• Pass a background check to ensure customer trust and security.

Unique Opportunity

As a vital part of our team, you'll act as the first point of contact for clients, providing exceptional customer service and addressing inquiries and complaints promptly. This role empowers you to proactively resolve issues while adhering to established processes, ensuring customer satisfaction.

Benefits

Foundever offers a supportive work environment with over 35 years of industry-leading experience. You'll enjoy on-site work, paid training, and benefits fostering your overall well-being. Prioritize your financial, physical, and mental health while making a meaningful impact through compassionate customer interactions.

About Foundever

Join a global leader in the customer experience industry with a vast workforce dedicated to enhancing customer interactions for top brands worldwide. With innovative digital solutions and a focus on empathy and expertise, Foundever creates connections and adds value to conversations, impacting millions of customers daily across diverse languages and countries.