Lead Problem Management Specialist - CRM

Job Description

We are looking for a Lead Problem Management Specialist in CRM at Discover Financial Services. In this role, you will be responsible for managing the life-cycle of Corporate Risk Management Problems, identifying root causes, minimizing future impacts, and collaborating with various teams to resolve issues.

Responsibilities

• Manage the life-cycle of assigned problems, perform root cause analysis, and coordinate actions to resolve issues.
• Ensure service level agreements are met, maintain problem inventory, and propose process improvements.
• Mentor Service Support Specialists and contribute to process enhancements.

Required Qualifications

• Associate's degree in Business, Information Technology, Mathematics, Analytics, or Statistics.
• 4+ years of experience in Consumer Banking Call Center Operations or related fields.

Preferred Qualifications

• Bachelor's degree in relevant fields and 1+ years of risk management or people management experience.

Benefits

• Competitive compensation ranging from $75,500.00 to $127,900.00.
• Additional incentives and a comprehensive benefits package including Paid Time Off, 401(k) Plan, and Medical benefits.
• Diverse and inclusive workplace with a commitment to equal opportunity employment.

If you are looking to make a meaningful impact in risk management and problem resolution, apply now to join our dynamic team at Discover Financial Services.