Lead Problem Management Specialist - CRM

Job Description

We are looking for a Lead Problem Management Specialist to join Discover Financial Services. In this role, you will be responsible for managing the life-cycle of assigned Corporate Risk Management Problems, identifying root causes, and minimizing future impacts. You will collaborate with various teams to resolve issues and implement controls effectively. If you are detail-oriented, have experience in call center operations or project management, and are passionate about risk management, apply now!

Responsibilities

• Manage the life-cycle and resolution of assigned Problems.
• Work with business partners to maintain service level agreements and quality documentation.
• Identify process improvements and mentor Service Support Specialists.

Requirements

• Associate’s degree in relevant field or equivalent experience.
• 4+ years of experience in call center operations or related roles.
• Strong analytical and problem-solving skills.

Benefits

• Competitive salary based on experience.
• Paid parental leave and time off.
• 401(k) plan and comprehensive healthcare options.
• Employee recognition programs and stock purchase plan.