Radiology Scheduler

Radiology Scheduler

Location: 2507 S Rd., Poughkeepsie, NY 12601

Job Description

Radiology Call Center employees are responsible for scheduling Radiology appointments for all locations while providing excellent customer service. They work to support the department daily to efficiently maximize schedules. The schedule is Monday to Friday 8:00am to 5:00pm with rotating Saturday coverage.

Responsibilities

• Scheduling radiology procedures in an organized and efficient manner
• Input/update patient information in our medical system
• Communicate with the Physicians, medical offices, patients and family as well as precertification department
• Participate in various projects and/or meetings, and complete other tasks as assigned by management
• Knowledge of computers, fax machines and other related office equipment
• Responsible to communicate scheduling issues with management
• Knowledge of medical terminology and radiology procedures and requirements
• Detail-oriented and follow through with information or need of information
• Compiling and maintaining all patient charts and any other documentation as required by the department
• Cross-train and help in other locations if needed

Required Qualifications:

• High School Diploma/ GED (or higher)
• 1+ years of medical scheduling experience
• 1+ years of customer service experience
• Intermediate level of proficiency in Microsoft Office Suite
• Ability to occasionally work weekends on a rotational basis

Preferred Qualifications:

• Understanding of imaging procedures
• Experience with insurance benefits
• Experience with Medicare/Medicaid
• Experience with medical terminology
• Experience in a Call Center with high volume
• Proven understanding of imaging procedures

Soft Skills:

• Demonstrated ability to think and work independently in a fast-paced environment
• Exceptional communication skills, both verbal and written
• Proven ability to maintain patient and employee confidentiality
• Demonstrated enthusiastic commitment to providing state of the art, innovative and advanced medical care and exceptional customer service to patients and internal customers