- Foundever
- Pound, VA
- 02-23-2024
Job Description
Foundever is seeking a Customer Services Specialist to handle inbound service calls and drive customer satisfaction. As the first point of contact for clients, you will provide professional and high-quality customer service through voice, chat, and email communications. This role requires strong communication skills, problem-solving abilities, and the willingness to work both independently and as part of a team. Join us at Foundever to be part of a dynamic company committed to employee development and delivering exceptional customer experiences. Enjoy on-site work and benefit from paid training and competitive compensation.
Responsibilities
- Handle inbound service calls.
- Drive customer satisfaction through voice, chat, and email communications.
- Navigate through multiple systems and tools.
- Participate in ongoing training and skill development.
Qualifications
- Strong communication skills.
- Problem-solving abilities with a positive attitude.
- Desire to advance career within a reputable company.
- Ability to work independently and collaboratively.
- Must be 18+ years old with a high school diploma or GED.
- Must live within 50 miles of Wise, VA.
- Pass a background check.
A Fantastic Opportunity
As a Customer Services Specialist at Foundever, you will be empowered to provide solutions for customers while following established procedures and systems. Enjoy a supportive and award-winning culture built on decades of industry-leading experience. Prioritize your well-being with our paid training and benefits, enabling you to excel in your role.
About Foundever
Foundever is a global leader in the customer experience industry, creating connections and adding value through digital solutions and empathetic employees. Join our team of associates dedicated to delivering outstanding experiences for the world's leading brands.