- Foundever
- Virginia
- 02-23-2024
Job Description
We are looking for a Customer Support Representative to join our team at Foundever in Wise, VA. As an inbound calls specialist, you will handle service calls, contribute to customer satisfaction through multiple communication channels, and utilize various systems and tools to assist customers effectively. This role offers growth opportunities through ongoing training and skill development.
Responsibilities
- Handle inbound service calls.
- Drive customer satisfaction through voice, chat, and email communications.
- Navigate through multiple systems and tools.
- Participate in ongoing training and skill development.
Qualifications
- Must live within 50 miles of Wise, VA.
- Strong communication skills.
- Problem-solving abilities with a positive attitude.
- Desire for career advancement.
- Ability to work independently and in a team.
- Minimum age of 18 and high school diploma or GED.
- Must pass a background check.
Opportunity
As a Customer Support Representative, you will be the first point of contact for clients, delivering professional customer service and resolution. You will have the opportunity to interact with customers, clients, and third-party contacts while following established procedures to ensure customer satisfaction. Join our award-winning culture and on-site team to prioritize your well-being and make a difference in customers' lives.
About Foundever™
Foundever™ is a global leader in the CX industry, supporting top brands worldwide with innovative solutions. With a focus on creating connections and providing value-driven conversations, we empower employees to deliver exceptional customer experiences. Join us to be part of a diverse and inclusive team that celebrates success and supports individual growth.