Data Center Operations Technician I

Job Description

The Data Center Operations Technician I position at Flexential is ideal for someone who excels in providing physical and Level II technical support to customers. This role involves troubleshooting technical issues, maintaining data center operations, and ensuring customer satisfaction while adhering to processes and procedures. The position requires a strong attention to detail, excellent communication skills, and the ability to work in a 24x7x365 environment.

Key Responsibilities

• Provide timely resolution and escalation of facility and customer issues.
• Maintain professionalism while performing data center duties.
• Troubleshoot technical issues and document them accurately.
• Follow Flexential policies and procedures.
• Offer local access and escort for vendors and carriers.

Required Qualifications

• Passion for customer experience.
• Understanding of Windows and Microsoft Operating systems.
• Self-starter with good motivation.
• Strong verbal and written communication skills.
• Attention to detail and meeting deadlines.

Benefits

• Medical, dental, vision, and 401(k).
• Health savings and flexible spending accounts.
• Life, disability, and paid time off.
• Employee assistance and wellness programs.