Front Desk Agent

Job Description

We are looking for a highly motivated Front Desk Agent to join the team at Renaissance Indianapolis North. As a Front Desk Agent, you will play a crucial role in creating a memorable first impression for our guests by providing exceptional customer service and being a knowledgeable resource about the hotel and local area. If you are passionate about engaging with people from diverse backgrounds and ensuring an outstanding guest experience, we invite you to apply.

Responsibilities

• Help guests discover their 'Wanderlust' experience.
• Provide exceptional customer service by engaging with guests and showing genuine interest.
• Check guests in, handle special requests, and ensure accurate information is provided.
• Resolve issues and 'WOW' guests through effective problem-solving.
• Promote and sell special hotel programs.
• Interact professionally with hotel staff and assist other departments as needed.
• Maintain knowledge of emergency procedures and policies.
• Handle financial transactions and communicate relevant information to the management team.
• Follow established procedures for financial transactions and assist other departments when required.